FAQs
What Are Your Terms and Conditions
https://www.bivy.com/subscription-terms
Can Bivy Stick Integrate with PredictWind?
We integrate with PredictWind where you will be able to track on the Bivy Stick and have your locations go to PredictWind using their tracking visualization software in real time. To register for this you'll need to contact PredictWind and provide to ...
How to Download Your Tracks
Follow these simple steps to download your tracks in KML format: 1. Open Your Browser: Navigate to bivy.com. 2. Access Your Profile: Go to "My Account" located at the top right of the homepage. From the dropdown menu, select "Profile". You'll be ...
What to Expect for Turnaround Time When Sending Bivy Stick Text Messages
Satellite messaging is not like cellular messaging. With cellular, it's almost instantaneous when you have service. With satellite messaging, you don't maintain a constant connection. We rely on brief connections to send small bursts of data. The ...
Can I Rent a Bivy Stick?
Contact https://www.outfittersatellite.com/bivy-stick-rental.html for Bivy Stick rentals.
What Is the Difference Between the Standard Forecast and the Premium Forecast?
The standard forecast shows 3 days of weather and the premium shows 7 days. Standard Premium
How Do I Sync Phone Contacts?
iOS 1. Go to your phone settings and find the Bivy app. 2. Then switch the contacts toggle to allow access to contacts. **Once you've done this, the Bivy app will automatically pull your phone contact list when you generate a message. Android 1. ...
What Is the Waterproof Rating?
The waterproof rating is IPX67 which means it is 100% protected against solid objects like dust and sand, and it has been tested to work for at least 30 minutes while under 15cm to 1m of water
What Happens if a Message Is Sent When the Bivy Stick Is Turned Off?
If someone sends you a message when your Bivy Stick is turned off, the message will sit on the servers at Iridium for 5 days. If your device is turned on within those 5 days, the message will be delivered to your Bivy Stick when it is turned on. If ...
Charging Your Bivy Stick
The Bivy Stick charges using a USB-C cable and can be charged via any USB charge port. Use the supplied USB-C to USB-A cable or any other USB-C cable. The power indicator light will flash while charging. Once the Bivy Stick is fully charged, the ...
Do You Have an API?
If you have an event, or product, or service that needs to share locations or messages from Bivy Sticks to your servers, then we have an API to share with you that will allow it through web-hooks. There is no charge for the API, if no modifications ...
Bivy Stick Lights and Their Meanings
Status blinking Yellow= Means a message is trying to send to the satellite. When it quits blinking yellow then all messages have been sent. Status blinking Green= You've received a message and need to make sure you are connected to the device via ...
What Is Satellite Messaging?
How to Update Firmware
Occasionally a firmware update is required to improve the performance of the Bivy Stick and enable new features. Before you start, make sure the Bivy Stick is plugged into power. 1. Open the Bivy app and connect the Bivy Stick. 2. Then tap on ...
Sending Messages To Iridium Satellite Phones
When sending a message to an Iridium satellite phone, it requires pre-pending the number with 8816 or 8817 followed by the eight-digit number. Sending messages to Iridium Satellite Phones has not been tested by our team.
What Is the Battery Expiration Date or Lifespan
There is no expiration date, but our the battery still remains 60%-80% of the original capacity after 500 charge/discharge cycles.
How to Connect to Bluetooth
Connecting to Bluetooth is fast and simple. First, make sure the device is powered on. Open the app and go to the STICK menu (Located in the bottom tabs). Steps (First Time Setup): Open the app and go to the STICK menu (Located in the bottom tabs) ...
Changing Temperatures Between Celsius and Fahrenheit
1. Tap on "Settings" in the upper right corner 2. Look for the toggle that says "Use Metric" and turn it on
Tech Specs
Size 4.47” (L) x 1.85” (W) x 0.83” (D) 11.35 cm (L) x 4.7 cm (W) x 2.11 cm (D) Weight 3.35 oz (100 g) Rechargeable Battery Lithium Ion Polymer (1400 mAh) Battery Life Up to 120 hrs with standard operation at default setting Water Rating IPX7 ...
If I Press the SOS Button Is it Covered in the Monthly Fee?
24/7 SOS monitoring is covered. When you press the SOS button, Global Rescue will dispatch the appropriate Search and Rescue based on your location. Additional insurance is available to purchase through Global Rescue to help cover any costs that may ...
What Happens to My Credits When I Cancel?
If you cancel the plan, you will lose any unused credits. The phone number assigned to the device will be discontinued. When you startup the plan again, you will be assigned a new phone number and start over with monthly credits.
Do I Get to Keep My Unused Credits Each Month?
YES! Any unused credits will roll over as long as you continue the monthly plan.
How Do Credits Work?
Each credit is one action on the Bivy Stick. If you go over your monthly credit limit, even way off-the-grid, you can still use your Bivy Stick. You will simply be charged an overage charge for each additional credit used. 1 Credit Each 1 message ...
How Do I Cancel My Subscription?
To cancel/deactivate your subscription follow these steps in the Bivy App: 1. From the main menu in the app choose “Settings” in the top right corner 2. Then choose “Bivy Stick Account” (you may need to login here if not already) 3. From the Account ...
Can the Bivy Stick be Used on Multiple Phones?
It can be used by multiple phones, but only by one phone at a time. Any phone that is going to connect to the Bivy Stick needs to download the Bivy App and create their own profile before going off-grid. The first phone to connect to the Bivy Stick ...
What to Expect for Turnaround Time When Sending Bivy Stick Text Messages
Satellite messaging is not like cellular messaging. With cellular, it's almost instantaneous when you have service. With satellite messaging, you don't maintain a constant connection. We rely on brief connections to send small bursts of data. The ...
What Satellite Service Does the Bivy Stick Use?
We use the Iridium network which has complete global coverage with 66 low-Earth orbiting active satellites. These satellites orbit at an altitude of 485 miles, circling the Earth once every 100 minutes. https://www.iridium.com/network/ **Although ...
What Is the Size of the Battery?
1400mAh
What Is the Battery Life?
Approximately 100 hours Tracking 24/7 will be more like 80 hours
What Is a Mailbox Check?
After you send a message or location, the Bivy Stick modem will stay on for 15 minutes to send the message and also listen for incoming messages. Every 15 minutes the modem will wake up and do a mailbox check. It will try for 3 minutes and if it ...
How Long Does it Take to Charge a Bivy Stick With the Solar Panel?
It takes approximately 2-3 hours to charge under ideal conditions. **For the best results, place the solar panel at a 45-degree angle in sunlight. Cloudy days may not generate sufficient current to charge.
How Do the Monthly Plans Work?
Monthly Plans When you activate a plan it will be active for 30 days and then auto-renew if you don't cancel. Any unused credits will roll over to the next month as long as you continue the monthly subscription. If you cancel your subscription, you ...
Can the Bivy Stick be Used as a PLB and Can the SOS Work Without a Subscription?
PLB’s are only used for emergencies. They send out an emergency beacon message with your location and then the rescue party comes for you. They are only 1-way. You can’t communicate at all with them. They’re just for emergencies. But they also have ...
Can the Bivy Stick Be Used on Multiple Phones?
It can be used by multiple phones, but only one phone at a time. Any phone that connects to the Bivy Stick will need to download the Bivy App and create their own profile (which is free). The first phone to connect will create the master account and ...
Preserving the Battery Life on Your Bivy Stick
* Do not allow the battery to be fully discharged for more than one day. * Do not allow fully charged batteries to sit for extended periods of time (months). * If batteries must be stored, store above 40% capacity. * When storing for long periods of ...
Are There Any Countries Where it Is Illegal to Take a Bivy Stick?
The Bivy Stick will work anywhere in the world as long as you have a clear view of the sky. However, it is the responsibility of the user to know and follow all applicable laws in the countries they take the Bivy Stick to. Some countries that we know ...
How to Get Added to Our Mailing List
https://www.bivy.com/register
What Is the Difference Between a PLB and the Bivy Stick?
PLBs are only used in the case of an emergency. They send out an emergency beacon message with your location and then the rescue party comes for you. They are only one-way communication. You can’t communicate at all with them, and they are just for ...
What Is the Size of the Bivy Stick Threads for Mounting?
Standard 1/4" x 20
What Is the Warranty on the Solar Panel?
30-day money back guarantee or 1-year warranty on the panel.
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