How to Change the Username on My Account
1. Send your old username and the new username you would like.
2. Once they update it, you'll need to log out of the app and back in to see the change.
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How Do I Change the Email Address on My Account
To change the email address on your account you'll need to contact support@bivy.com. 1. Send them the old email address and the new email address. 2. Once they update it, you'll receive a reset password email to the new email address. This link will ...
There's a Charge on My Account Before My Renewal Date
We do a pre-authorization on your card 5 days before your renewal to ensure it will go through successfully. We do this in case there's a problem with your card (expired expiration, etc.), so you have time to correct the issue before the renewal date ...
Getting Started
Download the Bivy app and create an account if you haven’t already. Turn on the Bivy Stick MESH device. Connect the Bivy app to the device via Bluetooth within the app as before with original Bivy Stick. The Mesh device has a new design with super ...
How Do I Deactivate/Cancel My Bivy Stick Subscription?
To cancel your Bivy subscription, follow these steps in the Bivy app: 1. Open the Bivy app and tap on "Settings" in the top right corner 2. Now choose "Bivy Stick Account" (you may need to log in at this point, if not already) 3. Scroll to the bottom ...
Mesh Settings Configuration
Access Mesh settings through the gear icon in the upper right corner of the stick screen. * Enable LoRa: Turns MESH capabilities on/off. Disable when not in use to preserve battery. * LoRa Radio: Set to "US_902_928" for US use, or appropriate ...