How to Change the Username on My Account
1. Send your old username and the new username you would like.
2. Once they update it, you'll need to log out of the app and back in to see the change.
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How Do I Change the Email Address on My Account
To change the email address on your account, please contact support@bivy.com and provide the following information: Your current email address on the account The new email address you would like associated with the account Once the email address has ...
Getting Started
Download the Bivy app and create an account if you haven’t already. Turn on the Bivy Stick MESH device. Connect the Bivy app to the device via Bluetooth within the app as before with original Bivy Stick. The Mesh device has a new design with super ...
There's a Charge on My Account Before My Renewal Date
We perform a pre-authorization on your card 5 days before your renewal date to help ensure the payment will process successfully. This allows time to resolve any issues with the payment method on file, such as an expired card or incorrect billing ...
How Do I Deactivate/Cancel My Bivy Stick Subscription?
To cancel your Bivy subscription, please follow these steps in the Bivy app: Open the Bivy app and tap Settings in the top-right corner. Select Bivy Stick Account. You may be prompted to log in if you are not already signed in. Scroll to the bottom ...
Mesh Settings Configuration
Access Mesh settings through the gear icon in the upper right corner of the stick screen. * Enable LoRa: Turns MESH capabilities on/off. Disable when not in use to preserve battery. * LoRa Radio: Set to "US_902_928" for US use, or appropriate ...