There's a Charge on My Account Before My Renewal Date
We do a pre-authorization on your card 5 days before your renewal to ensure it will go through successfully. We do this in case there's a problem with your card (expired expiration, etc.), so you have time to correct the issue before the renewal date so your account doesn't get canceled on a whim. This pre-authorization will be removed within 24 hours.
** You can make changes to your credit card in the Bivy app. Tap on Settings > Bivy Stick Account > Update Credit Card.
Related Articles
How Do I Change the Email Address on My Account
To change the email address on your account you'll need to contact support@bivy.com. 1. Send them the old email address and the new email address. 2. Once they update it, you'll receive a reset password email to the new email address. This link will ...
What Is the Battery Expiration Date or Lifespan
There is no expiration date, but our the battery still remains 60%-80% of the original capacity after 500 charge/discharge cycles.
How Long Does it Take to Charge a Bivy Stick With the Solar Panel?
It takes approximately 2-3 hours to charge under ideal conditions. **For the best results, place the solar panel at a 45-degree angle in sunlight. Cloudy days may not generate sufficient current to charge.
How to Change the Username on My Account
To change the username on your account please contact: support@bivy.com. 1. Send your old username and the new username you would like. 2. Once they update it, you'll need to log out of the app and back in to see the change.
How Do I Deactivate/Cancel My Bivy Stick Subscription?
To cancel your Bivy subscription, follow these steps in the Bivy app: 1. Open the Bivy app and tap on "Settings" in the top right corner 2. Now choose "Bivy Stick Account" (you may need to log in at this point, if not already) 3. Scroll to the bottom ...