There's a Charge on My Account Before My Renewal Date

There's a Charge on My Account Before My Renewal Date

We do a pre-authorization on your card 5 days before your renewal to ensure it will go through successfully. We do this in case there's a problem with your card (expired expiration, etc.), so you have time to correct the issue before the renewal date so your account doesn't get canceled on a whim. This pre-authorization will be removed within 24 hours.

** You can make changes to your credit card in the Bivy app. Tap on Settings > Bivy Stick Account > Update Credit Card.


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