Account and Admin
How to Change the Username on My Account
To change the username on your account please contact: support@bivy.com. 1. Send your old username and the new username you would like. 2. Once they update it, you'll need to log out of the app and back in to see the change.
How Do I Change the Email Address on My Account
To change the email address on your account, please contact support@bivy.com and provide the following information: Your current email address on the account The new email address you would like associated with the account Once the email address has ...
How Do I Deactivate/Cancel My Bivy Stick Subscription?
To cancel your Bivy subscription, please follow these steps in the Bivy app: Open the Bivy app and tap Settings in the top-right corner. Select Bivy Stick Account. You may be prompted to log in if you are not already signed in. Scroll to the bottom ...
There's a Charge on My Account Before My Renewal Date
We place a temporary pre-authorization on your card five days before your renewal date to help ensure your payment will process successfully. This gives us time to identify and resolve any issues with your payment method, such as an expired card or ...