Account and Admin
How to Change the Username on My Account
To change the username on your account please contact: support@bivy.com. 1. Send your old username and the new username you would like. 2. Once they update it, you'll need to log out of the app and back in to see the change.
How Do I Change the Email Address on My Account
To change the email address on your account you'll need to contact support@bivy.com. 1. Send them the old email address and the new email address. 2. Once they update it, you'll receive a reset password email to the new email address. This link will ...
How Do I Deactivate/Cancel My Bivy Stick Subscription?
To cancel your Bivy subscription, follow these steps in the Bivy app: 1. Open the Bivy app and tap on "Settings" in the top right corner 2. Now choose "Bivy Stick Account" (you may need to log in at this point, if not already) 3. Scroll to the bottom ...
There's a Charge on My Account Before My Renewal Date
We do a pre-authorization on your card 5 days before your renewal to ensure it will go through successfully. We do this in case there's a problem with your card (expired expiration, etc.), so you have time to correct the issue before the renewal date ...