Troubleshooting
Why is my Location Wrong?
If you initiate a Check-In message or share your location from the Bivy app, it will use your phone's GPS to generate the location. To ensure your location is accurate there are a few settings to verify: 1. Check to see that your location services ...
Texting in Australia and New Zealand with a Bivy Stick
* Sending messages from an Australian number to a US Bivy number is not supported so if most of the recipients you text are Australian/New Zealand numbers it will work best to choose a Bivy Australian number/plan when you activate your Bivy stick. ...
My Bivy Stick won't connect Bluetooth
Verify the following if you can't get your Bivy Stick to connect via Bluetooth: 1. You should always be connecting in the Bivy App and not in your phone settings 2. Verify you have Bluetooth turned on in your phone settings. 3. Open the settings app ...
The Weather Forecast Is Not Showing the Correct Location
Aeris is the weather provider we use for our forecasts. When retrieving weather reports, the Bivy Stick uses your phone's GPS to determine the location, so it's important that your phone's location services are on. You can also check that you have ...
Messages Aren't Sending
Make sure you have the Bivy Stick outside with a clear view of the sky. Is your Bivy Stick active on one of our data plans? Is the status light blinking? When you send a message the "Status" light will begin to blink yellow and continue blinking ...
Bivy Stick User Guide
https://www.bivy.com/api/file/user-guide